MS. K. SHIRISHA REDDY; B.BHAVANI. INFLATION OF TURNOUT USING TRAIT OF SERVICE ASSURANCE. International Journal of Advance Research in Engineering, Science & Technology, [S. l.], v. 5, n. 7, p. 72–79, 2018. Disponível em: https://ijarest.org/index.php/ijarest/article/view/1847. Acesso em: 17 dec. 2025.